Clear policies.
Respect for everyone.

Booking a lesson

An inquiry does not automatically reserve a coaching session or a court. Lessons are confirmed once the time, venue, coaching arrangement, and applicable fees have been agreed with XC Academy.

If you need to change a confirmed lesson, please contact Xander as early as possible.

Lesson cancellations and rescheduling

To help XC Academy manage coaching time and protect every student's reserved lesson, the following cancellation and rescheduling fees apply to the coaching lesson fee.

Unsafe-weather cancellations are treated differently: see the weather policy below. Third-party court fees follow the venue's own terms.

If unexpected circumstances arise, please contact Xander promptly so that possible arrangements can be discussed.

Unsafe weather: no coaching cancellation fee

When a lesson cannot proceed safely because of rain, thunderstorms, slippery court surfaces, or other unsuitable weather, XC Academy does not charge a coaching cancellation or rescheduling fee, regardless of how close the cancellation is to the scheduled lesson.

We can arrange a new lesson time subject to mutual availability. Any separate court booking, refund, credit, or recredit is governed by the venue's policy.

Court reservations, refunds, credits and recredits

XC Academy's coaching lesson cancellation policy and the booking, cancellation, refund and recredit policies of third-party courts apply separately.

• If you booked and paid for the court directly, the venue determines whether the booking can be canceled or refunded.
• Some venues offer a credit or recredit toward a future booking instead of a cash refund.
• If weather prevents court use, please contact the venue promptly to request any available refund, credit or recredit.

Check the venue's own wet-weather rules and any notification deadlines when reserving a court. For booking links, visit our Pricing & Venues page. For venue-specific wet-weather refunds, recredits, cancellation windows and contacts, see the Wet-Weather Refund & Recredit Guide.

Record your progress. Respect everyone's privacy.

Camera & Filming Policy · October 29, 2026

Practice and match footage is welcome

Students and parents are welcome to photograph or record their own (or their child's) strokes, practice sessions, matches, and memorable moments. If other players appear in the recording, obtain permission from them or their parent or guardian first.

Do not record coaching instruction without permission

Without Xander's prior agreement, please do not record coaching explanations, technical instruction, training methods, related audio, or other instructional material. Pause recording when coaching explanations or instruction begin.

This respects the expertise, experience, and training methods developed through years of study and practice.

Tripod available on request

XC Academy has a professional camera tripod available for players to film practice. Please let Xander know in advance if you would like it brought to your lesson.

Video for technical feedback

Sometimes short recordings help a student assess stroke mechanics and technical issues. To protect privacy, particularly for minors, XC Academy generally prefers using the student's or parent's own device for this purpose. Recording for technical feedback does not authorize recording coaching explanations.

Social media sharing requires consent

XC Academy may wish to celebrate player development, results, or awards. Before publishing identifiable photos or videos of a student on XC Academy social media, Xander will ask for permission from the student or their parent or guardian.

Consent is entirely optional. Declining permission will not affect lessons or the coaching relationship.

Published coaching rates and travel charges

The published 2027 rate guide begins on January 1, 2027 for students who joined XC Academy on or after January 1, 2026, and for new students. Students who joined earlier receive their arrangements separately.

The standard private coaching fee is AUD $90 for the first hour per week, then AUD $85.50 for each additional hour in the same week. Court hire and applicable travel charges may be separate.

For venues around 15–20 km away, the published round-trip travel charge is AUD $30 per trip. It is charged once when multiple lessons are held consecutively on the same trip.

Parent and guardian communication

For junior players, a parent or guardian should handle bookings and remain contactable during the lesson. Please agree on arrival, handover, and collection arrangements before the session.

Any publication of player photographs, videos, or identifiable achievements is subject to appropriate consent as described in the filming policy above.

Inquiry form information

Contact details and training preferences submitted through the inquiry form are used to respond to your inquiry and discuss lesson arrangements.